International Shipping

Can I ship internationally?

• Yes, we do ship worldwide.

Order Status

How can I find the status of my order?

• You can always check your tracking information in the Email we sent you while placing your order, or you can Email us and we can send you the tracking information as well.

Can I modify my order after I’ve placed it?

• You can contact us directly HERE to see if we can fix the order you just placed with us.

Can I cancel my order after I’ve placed it?

• Please contact us directly HERE so we can assist you with your cancellation request.

I received a package, but it wasn’t my order.

• We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!  

I received the wrong item.

• We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking  HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.   

I am missing item(s) in my order.

• Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!   **Discontinued items will be issued store credit for the amount paid.   

I received my package and have a problem!

• Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

When will my order ship?

• Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

• Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

Will my package be charged delivery/customs fees?

• All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Mia Adora order and/or shipping total. Mia Adora assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize Mia Adora to import your product on your behalf and agree to Mia Adora delegating the import of your products to a third party.

Return Policy

• We have a 30 day money back guarantee and if you have more questions please contact our Customer Support Team HERE.

How can I pay for my order?

• We accept all major credit cards.

Where can I purchase Mia Adora products and how can I be sure they are real?

• The only way to be sure you're getting the real deal is to purchase from one of the authorized sellers below:   www.miaadora.com -  the best place to pick up all your faves and the newest launches!!  

Do you offer a wholesale discount for bulk buying?

• So sorry! Unfortunately, we do not currently sell wholesale nor do we authorize the resale of our products at this time. Thank you for your interest!

Does Mia Adora have any giveaways?

• Yes, we do :)  You can always check out our social media for information regarding giveaways, as well as new launches, promotions, and restocks.

Is Mia Adora Cruelty-Free?

• We are 100% cruelty-free and made with non-toxic ingredients. Hope this helps but feel free to email us back if you have other questions or concerns.

Mia Adora is very passionate about animals and does not condone animal testing in any way. We are extremely proud to be cruelty free!

  

3D Fiber Lash Mascara 

Can you please provide me with the ingredient list?

• Please find below the complete ingredient list of our Mia Adora 3D Fiber Lash Mascara: 

 

Natural Bees Wax: conditions and protects delicate eyelashes

Carnauba Wax: hardest wax available & provides dry, glossy finish

Black Iron Oxide: inorganic compound to provide black color

Propylene Glycol: functions a moisturizer & to help stabilize cosmetic formulas

Acrylate Copolymer: cosmetic binder

Nylon: hypo-allergenic and sterile bulking agent

Emulsifying Agent: to maintain mixture balance

Natural Green Tea Fibers: to naturally add length and volume to lashes

SLS & Paraben Free!

How long does it last?

• It really depends on how often you wear it and how many applications you wear at one time. Some girls wear 3 layers at a time for a fuller look everyday, and they reorder about every couple months. Other customers just wear 1 or 2 layers at a time for a less dramatic look so it would last longer (3 months or so).

Is your product vegan and cruelty free?

• Our Mia Adora 3D Fiber Lash Mascara is made with the highest quality natural and non-toxic ingredients and never tested on animals. 

Immovable Eyeliner 

Can you please provide me with the ingredient list?

• Our Immovable Eyeliner is made with natural ingredients like: castor seed oil, beeswax, carnauba wax, hydrogenated vegetable glycerides.

Aqua, Acrylates Copolymer, Propylene Glycol, Triethanolamine, PVP, Magnesium Aluminum Silicate, Polysorbate 60, Sorbitan Stearate, Phenoxyrthanol, Caprylyl Glycol, Iodopropynul Butylcarbamate, D&C Black No.2

Where is this made?

• We are a Canadian/USA family owned and operated company with facilities both in USA and internationally...This eyeliner pencil specifically manufactured in Taiwan

 

Unshakeable Eyeliner

Can you please provide me with the ingredient list?

Water, Styrene/Acrylates Copolymer, Butylene Glycol, Laureth-21, Glycerin, Peg-40 Hydrogenated Castor Oil, Polysorbate 80, Phenoxyethanol, Sodium Dehydroacetate, Ethylhexyglycerin, CI 77266

Where is it made?

This eyeliner is made in an american owned facility in China. The eyeliner is made with american quality standards and is cruelty free.

Is this product oil free?

This eyeliner is not oil-free because it contains castor oil. However, it is paraben-free and it's perfect for any skin type.

Is this matte?

This eyeliner has a semi matte finish :)